Refund Policy

Last updated: (add date if required)

1. Returns & Refunds

At primale.shop, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our refund policy below.

2. Eligibility for Refund

Refunds are applicable only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • A refund request is raised within 48 hours of receiving the product

  • The product is unused, unwashed, and in original packaging

3. Non-Refundable Items

The following items are not eligible for refund:

  • Products damaged due to misuse or mishandling

  • Products returned without original packaging

  • Items marked as non-returnable on the product page

  • Clearance or discounted items (unless damaged)

4. Refund Process

To request a refund:

  1. Email us at primale21@gmail.com or call 033 4067 2002

  2. Share your order number and clear images/videos of the product

  3. Our team will review the request within 2–3 business days

5. Refund Approval

  • Once approved, refunds will be processed to the original payment method

  • Refunds are completed within 5–7 business days, depending on the payment provider

6. Return Shipping

  • If the refund is approved due to a defect or error on our part, return shipping costs will be borne by primale.shop

  • For other cases, return shipping costs may be the customer’s responsibility

7. Late or Missing Refunds

If you haven’t received a refund after approval:

8. Policy Updates

primale.shop reserves the right to modify this Refund Policy at any time without prior notice.

Trade Name: primale.shop
Owner Name: Omar Kumar Maraj
Email: primale21@gmail.com
Mobile: 033 4067 2002
Address:
8/1, Loudon Street,
Elgin, Kolkata,
West Bengal – 700017, India